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We're here to answer your questions about our products, shipping, returns, and more. Browse the categories below to find the information you need.

Frequently Asked Questions

What is MULNURA?

MULNURA is a premium Korean skincare brand focused on carefully curated products, complete routines, and a simple shopping experience.

Are your products authentic?

Yes. We only offer genuine Korean skincare products selected with care for quality and purpose.

Do you ship outside the UK?

No. At the moment, we only ship within the UK.

How long does delivery take?

Orders are processed as quickly as possible and delivery times are shown at checkout.

Can I return my order?

For online orders in the UK, customers generally have the right to cancel within 14 days of receiving the item and then have another 14 days to return it. Refunds are normally due within 14 days after cancellation or after we receive the goods back.

What if my item arrives damaged or incorrect?

If an item is faulty, damaged, or not as described, UK consumer law gives customers stronger rights, including a possible refund, repair, or replacement. In many cases, faulty items can be refunded within 30 days, and refunds must be made without undue delay once agreed.

Can opened skincare products be returned?

For hygiene reasons, some sealed items may not be returnable once opened, unless they are faulty or incorrect.

How do I know which product is right for me?

Our collections are curated to make choosing easier, whether you are looking for glow, hydration, barrier support, or a full routine.

Do you offer complete skincare routines?

Yes. We handpick products that work well together, so customers can build a routine with confidence instead of guessing.